Shipping & Delivery Policy – TerraSoil
Effective Date: 01/03/2025
Last Updated: 01/03/2025
At TerraSoil, we are committed to ensuring a smooth and transparent shipping and delivery process. This policy outlines how we handle order confirmations, shipping fees, processing times, and custom orders, in compliance with EU consumer protection regulations.
1. Order Confirmation
🔹 All orders must be confirmed via email, phone call, or text message before processing.
🔹 Once your order is confirmed, we will provide estimated shipping times and costs based on your location.
📩 To confirm your order, contact us at: info@terrasoil.eu
2. Payment Terms for Shipping
📌 Orders within Malta: Payment can be made upon confirmation unless otherwise agreed.
📌 Orders outside Malta: Must be paid in full upfront, unless otherwise invoiced and agreed upon privately.
💡 If you require a custom payment arrangement, please contact us before placing your order.
3. Shipping Timeframes & Costs
A. Domestic Shipping (Malta & Gozo)
✔ Delivery Time: 2-5 business days after order confirmation.
✔ Delivery Cost: Calculated at checkout or communicated during order confirmation.
✔ Special Handling: Bulk or large orders may require additional processing time.
B. International Shipping (EU & Beyond)
✔ Delivery Time: 5-15 business days, depending on destination.
✔ Delivery Cost: Based on weight, size, and shipping destination.
✔ Customs & Duties: Customers are responsible for any import duties, VAT, or customs fees imposed by their country.
📌 Note: International orders must be paid in full upfront unless otherwise arranged.
4. Custom Orders & Bulk Purchases
A. Custom Orders (Made-to-Order Products)
✔ Require a 50% deposit upfront before processing.
✔ The balance is due before shipment or upon delivery, depending on the agreement.
B. Custom Orders for Specific Items (Raw Organic Amendments)
✔ Require a 50% deposit upfront to secure shipping and availability.
✔ The balance is due before shipment.
C. Bulk Orders (Tons or More)
✔ For bulk orders of 1 ton or more, please email us before purchasing.
✔ We provide customized quotations based on current market pricing and availability.
📩 For bulk orders, contact us at: info@terrasoil.eu
5. Tracking & Delivery Issues
✔ Once your order has been shipped, we will provide a tracking number (if applicable).
✔ If your order is delayed, damaged, or lost, please contact us immediately for support.
✔ TerraSoil is not responsible for delays caused by external factors (customs, weather, strikes, or courier issues).
6. Returns & Refunds for Shipping Costs
✔ If we fail to deliver an order due to our own error, we will issue a full refund or reship the product at no additional cost.
✔ If a customer refuses delivery or fails to pick up an order, we will not refund shipping costs.
🔹 For full details, see our Refund & Return Policy.
7. Contact Information
📩 Email: info@terrasoil.eu
📍 Business Address: TerraSoil, Triq il-Gadrajja, Marsa, Malta
For any shipping-related inquiries, feel free to reach out—we’re happy to help! 🌱